At Neoportallink, we take your privacy seriously. This privacy policy explains how we collect, use, protect, and share information about you when you use our Unreal Engine programming education services. We believe transparency about data practices builds trust, and we're committed to being clear about how we handle your personal information.
This policy applies to all users of our website, educational programs, and related services. By using our services, you agree to the collection and use of information as described in this policy. We operate under Thai privacy laws and international best practices to ensure your data receives proper protection.
When you interact with our services, we may collect various types of personal information that you voluntarily provide to us:
Our website automatically collects certain information when you visit or use our services. This includes your IP address, browser type, device information, pages visited, time spent on our site, and referring websites. We use this data to improve our services and understand how users interact with our platform.
We also collect learning analytics data such as course completion rates, time spent in lessons, and areas where students commonly struggle. This helps us improve our curriculum and teaching methods.
We use the information we collect for several legitimate business purposes that directly benefit our educational services:
Educational Services: We process your data to provide course content, track your progress, issue certificates, and offer personalized learning recommendations. Your learning data helps us understand which teaching methods work best.
Communication: We use your contact information to send course updates, respond to inquiries, provide technical support, and share relevant educational opportunities. You can control most of these communications through your account settings.
Service Improvement: We analyze usage patterns and feedback to enhance our courses, fix technical issues, and develop new educational content. This analysis helps us create better learning experiences for all students.
Legal Compliance: We may process your information to comply with Thai laws, respond to legal requests, protect our rights, or ensure the safety and security of our platform and users.
We work with trusted third-party service providers who help us deliver our educational services. These include payment processors, email service providers, cloud hosting services, and analytics platforms. All service providers are contractually required to protect your data and use it only for specified purposes.
We may share aggregated, non-personally identifiable information with educational institutions or industry partners for research and curriculum development purposes. This data cannot be used to identify individual users.
We may disclose your information when required by law, court order, or government regulation. We may also share information to protect our rights, investigate fraud, or ensure user safety. In such cases, we'll limit disclosure to what's legally required.
If Neoportallink is acquired, merged, or sold, your information may be transferred as part of that transaction. We'll notify you of any such change and ensure your data continues receiving appropriate protection under this privacy policy or a similar policy.
Under Thai privacy laws and our commitment to data protection, you have several important rights regarding your personal information:
You can request a copy of the personal information we hold about you, including details about how we process your data and who we share it with.
If your personal information is inaccurate or incomplete, you can request corrections. We'll update your information promptly once we verify the changes.
You can request deletion of your personal information in certain circumstances, such as when the data is no longer necessary for our educational services.
You can request a copy of your data in a structured, commonly used format, or ask us to transfer your data directly to another service provider where technically feasible.
You can object to certain types of data processing, particularly for direct marketing purposes. We'll stop processing your data for those purposes unless we have compelling legitimate grounds.
In certain situations, you can request that we limit how we process your personal information while we address your concerns or verify the accuracy of your data.
To exercise any of these rights, please contact us using the information provided below. We'll respond to your request within 30 days and may need to verify your identity before processing certain requests.
We implement comprehensive security measures to protect your personal information from unauthorized access, alteration, disclosure, or destruction. Our security approach includes multiple layers of protection:
All data transmission uses industry-standard SSL/TLS encryption, and sensitive data is encrypted at rest using advanced encryption standards.
We limit access to personal information to authorized personnel who need it for legitimate business purposes, with regular access reviews.
Our systems are continuously monitored for security threats, unauthorized access attempts, and unusual activity patterns.
All team members receive regular training on data protection practices and are bound by strict confidentiality agreements.
We use reputable cloud service providers with robust security certifications and maintain secure backup and recovery procedures.
We have procedures in place to detect, respond to, and notify relevant parties of any potential data security incidents.
While we implement strong security measures, no system is completely secure. We encourage you to use strong passwords, keep your login credentials confidential, and notify us immediately if you suspect unauthorized access to your account.
We retain your personal information for different periods depending on the type of data and our legitimate business needs:
Account Information: We keep your basic account information for as long as your account remains active, plus an additional two years after account closure for legal and administrative purposes.
Educational Records: Course completion data, certificates, and learning progress are retained for seven years to support verification of credentials and continued educational services.
Communication Data: Support tickets, emails, and other communications are typically retained for three years to help resolve ongoing issues and improve our services.
Payment Information: Financial transaction records are retained for seven years to comply with Thai accounting and tax regulations, though sensitive payment details like full credit card numbers are not stored.
When retention periods expire, we securely delete or anonymize your information. You can request earlier deletion in certain circumstances, though we may need to retain some information to comply with legal obligations or resolve disputes.
Our primary data processing occurs within Thailand, but we may transfer your information internationally when working with service providers or educational partners in other countries. When we do transfer data internationally, we ensure appropriate safeguards are in place.
These safeguards include working with providers in countries with adequate data protection laws, using standard contractual clauses approved by privacy authorities, or implementing other appropriate technical and organizational measures to protect your data during transfer and processing.
If you have questions about specific international transfers or the safeguards we use, please contact us for more detailed information about how your data is protected during international processing.
We use cookies and similar technologies to enhance your experience on our website, remember your preferences, and analyze how our services are used. Cookies are small text files stored on your device that help us provide personalized and efficient services.
Essential Cookies: These are necessary for our website to function properly and cannot be disabled. They enable core functionality like security, account access, and basic navigation.
Analytics Cookies: We use these to understand how visitors use our website, which pages are most popular, and how we can improve the user experience. This data is typically aggregated and anonymized.
Preference Cookies: These remember your settings and preferences to provide a more personalized experience when you return to our site.
You can control cookie preferences through your browser settings, though disabling certain cookies may affect website functionality. Most browsers allow you to view, manage, and delete cookies through their settings menus.
Our services are designed for adults and students over 18 years old. We do not knowingly collect personal information from children under 18 without verifiable parental consent. If we discover we've inadvertently collected information from a child under 18, we'll delete that information promptly.
If you're a parent or guardian and believe your child has provided us with personal information without your consent, please contact us immediately so we can remove that information and ensure the child's account is properly managed or closed.
We may update this privacy policy periodically to reflect changes in our practices, services, or legal requirements. When we make significant changes, we'll notify you through email, website notices, or other prominent communications before the changes take effect.
We encourage you to review this privacy policy regularly to stay informed about how we protect your information. The date at the top of this policy indicates when it was last updated. Your continued use of our services after policy changes take effect means you accept the updated policy.
For minor changes that don't materially affect your rights, we may update the policy without prior notice, but we'll always maintain the current version on our website with the updated date clearly displayed.
If you have questions about this privacy policy, want to exercise your data rights, or need to report a privacy concern, we're here to help. We're committed to addressing your privacy questions promptly and thoroughly.
Neoportallink Privacy Team
Address: 197 10 Suttihansa Road, Tambon Hat Yai, Amphoe Hat Yai, Songkhla 90110, Thailand
Email: support@neoportallink.com
Phone: +66 53 600 863
Response Time: We typically respond to privacy inquiries within 2-3 business days
When contacting us about privacy matters, please include enough detail about your request so we can assist you effectively. For data access or deletion requests, we may need to verify your identity before processing your request to protect your personal information.
If you're not satisfied with our response to your privacy concerns, you have the right to lodge a complaint with the relevant data protection authority in Thailand or your local jurisdiction.